Vantaggi
Good pay, family atmosphere, great location, customer loyalty, decent commission plan, good hours/no weekends, plenty of leads, nice break room/free coffee
Svantaggi
With those pros above, you'd think it would be a dream job. And it was. Until the CEO 'adjusted the company sails'. In trying to become a 'player' in the industry, outside consultants were hired with new game plans that actually worsened sales, sunk sales morale, and confused more than helped. Bringing in a new sales manager was a good idea...until the modus operandi was 'micromanagement'. Save the talk time, role plays, and number of phone calls made matrix's for the 21-year-old credit card customer service employee. Not people with 20+ years sales experience. Training was minimal. Product training was adequate. Procedural training was poor. Basically learn as you go. Asking questions is practically seen as a sign of weakness. Then when you are questioned as to why you didn't do something correctly, "nobody told me", " I didnt know", etc. are seen as not valid answers.