Good idea to join. - Recensione dipendente - Customer Care Representative presso Veeam Software

5,0
9 ago 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

If you are smart enough Veeam will help you growing. There is a good educational program and documentation. There is some kind of completion among the top performers, but people help each other when there is a hard case. If you are new to the team, you can ask a question to anybody. Onboarding is usually a long period of 3-6 (depending on the position). Sometimes engineers leave the company. Usually, they do so when they get the best offer. Most of the time they send a farewell e-mail to thank the team. Sometimes they come back, and they are welcomed. The actions of the company show that the employees are considered as a valuable resource and the company tries to keep them.

Svantaggi

Some restrictions regarding the physical presence. Like you should live 2 hours away from the office at max. There are plenty of offices around the globe, but switching the office has been always an exception and not a rule.

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Risposta di Veeam Software
2y
Thank you for sharing your insights about your experience with us. We greatly appreciate your dedication as a long-term member of our team and your positive outlook on the growth opportunities we offer! Your observation about engineers returning to the company is a testament to the strong bonds we build and maintain with our employees. Your feedback encourages us to improve our communication and ensure that the uncertainty you mentioned is addressed more effectively. Your well-being is important to us, and we will continue striving to provide clearer insights into our future plans.

Esplora altre recensioni su Veeam Software

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing company culture. Friendly, motivated, and inspirational colleagues. Remote work. Competitive pay. Solid benefits.

Svantaggi

Intense and very fast paced

1,0
19 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Friendly teammates that are willing to help

Svantaggi

Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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Risposta di Veeam Software
1w
Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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