Good product. Bad management. - Recensione dipendente - Customer Success Manager presso Veeva Systems

The role involves a lot of repetitive tasks. Depending on your personality, that either makes the job easier over time as you become more efficient, or it gradually becomes frustrating. The upside is that once you learn the role, it can serve as a strong stepping stone to move into other positions within the company.

It's a repetitive, call-center type role. Once you're in it, there isn't much room to grow within the department. Most people either stay and plateau or eventually move to another department before the repetition and workload lead to burnout.

Large presence in the industry and good-hearted, intelligent, and well-meaning people work there. Stable company, not going to be purchased by private equity and endure large layoffs

part of their motto is "do the right thing" but that's not applied when it comes to salaries or work-life balance. working weekends and well past normal hours seems to be a regular thing that most people are doing. a manager's solution to my issue of having more work than was feasible to complete was just to work longer days. "Veeva Speed" is a sugarcoated phrase everyone uses to indicate being overworked and initial training is like drinking from a fire hose; this company makes enough money to hire the correct amount of people to do the work and pay them fairly.