Vantaggi
There are certainly many perks that make Venmo a great place to work - free catered lunches every day as well as a large selection of free snacks and beverages. That alone can save one bunches of money each year. Also, the hourly pay rate for representatives is better than most of the other comparable job listings I've seen in Chicago. The workforce is overwhelmingly young and social, making it that much easier to go to work each day.
Svantaggi
While the culture is easy-going, it's clear that culture is changing quickly, particularly within Support. Like in any company, rapid growth leads to a change in the quality of candidates that are brought on board, as well as an uptick in micromanagement by managers trying to control a rapidly growing team. This includes a workforce management team that's monitoring personal schedules and break time. It's difficult to feel motivated when it doesn't feel like you're trusted by management to do your job (even with a strong positive record). There's also a mandatory weekend rotation for any normal Monday through Friday reps, that has you working every 5-6 weekends (from home) , sometimes more often based on need. It's not the end of the world, but certainly an annoyance for someone who values their weekends and work-life balance.