Vantaggi
Pays great for a CS job Free lunch or Dinner if your work overnights. Free snacks and a cold breakfast. They reimburse you for your transit cost. Tuition reimbursement. Diverse (more than most but keep improving this) Leadership. I think they generally care about keeping good employees and I appreciate the efforts they do to make us feel valued. Work from home days Very transparent about what is happening next with the product. Lots of different directions to go from this company.
Svantaggi
Metrics don't really match up with the type of work we do. how do you want 6.5 calls per hr but have issues that can take up to 20 mins to resolve (even with a user who knows how to use your product. Management is very slow on having a solution to Major user issues 3 to 4 business day turn arounds is not acceptable for the customers and it makes our jobs harder because of it. The knowledge base has a great structure, but missing a lot of content and macros we need to answer our customers at the rate you want. I literally have to hand type my own emails or drastically alter our knowledge base info just to make it make sense for the user.