- Please note this is specific to the Richmond Hill Office (where backoffice roles are).
- Workload can become unmanageable. From the ground level it seems like there is no way to win. You get reprimanded if your work output is deemed insufficient. You then get reprimanded if you try to put in extra hours to increase your work output (because it supposedly reflects poorly on manager if one of their resources seems to consistently be staying late)
- Despite what recruiters may pitch you, the turnover rate is much higher than what they represent (they will tell you turnover is low and that internal promotions happen all the time) - people would be laid off or disappear overnight at times with no broader communication.
- Management pats itself on the back with skewed employee survey statistics. They are skewed because:
a) It's generally understood that management will try to pinpoint who gave unfavourable ratings (it's a fairly small office with small teams, so not difficult). Management will indeed huddle and scrutinize results - from the ground level it seems certain managers attempt to pinpoint which individuals gave low ratings and justify why those ratings should be written off as outliers instead of actually trying to address the root cause of why the rating was so low. During my debrief meeting, manager was actually namedropping who they thought was responsible for the outlier response and grilling them on the spot to justify the rating. Overall there's definitely a sense that employees will receive retribution for giving low ratings
b) Due to fairly high turnover rate, a good percentage of survey respondents are new recruits who are settling in.
- Quality of managers greatly varies from one team to the next