At least they pay you - Recensione dipendente - Customer Service Advisor presso Ventrica

2,0
21 set 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You get paid and it has a central location.

Svantaggi

Treated like a child. Have to drink out of branded flasks and bottles. Little to no training and they seem to just promote people who are there at the time and even if you are promoted you have again, zero training. That's not only training for the job but you have to pick up the job as you go without being told what the company processes are etc. But the processes change every five seconds and it seems they only take an interest in the staff when something serious happens. Zero development as in you will never have performance reviews. I think I had 1 when I was there despite being there a long time and there is no plan to help you develop as an employee. The pay is terrible but minimum wage is marketing as 'competitive'. You could stack shelves in Lidl and get about £3 more an hour. The company bangs on about how rich they are and how well they are doing but have had one pay review in 5 years. Bullying is rife with people reporting the same person to HR multiple times but the bully seems to just keep getting promoted. It seems the nastier you are the better you do there. There's no plan for anything and as long as you're ok just turning up and being a drone you'll have an ok time. Also no reward for good work at all and it's all very whoever shouts the loudest in a toxic environment.

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2,0
24 lug 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great co-workers and some good staff incentives

Svantaggi

Frequently moved to different campaigns, irregular schedule and questionable management on some departments

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Risposta di Ventrica
3y
Thank You For Your Feedback we are looking at all shift patterns to improve this
2,0
9 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fully remote work, which offers flexibility and eliminates commuting. The company provides structured training when starting the role, and the IT systems are generally well organised and easy to use.

Svantaggi

Work management is handled by individuals who are familiar with the system, but they are often not adequately prepared to provide the level of support needed during periods of high demand and stress. As a result, employees may sometimes feel unsupported when workloads intensify. The system used to request holidays and time off is not always reliable, which can make it difficult for employees to plan their leave or organise personal time in advance. Although the role is fully remote, employees are expected to use their own equipment, which may require personal investment in computers, keyboards, and other necessary tools. The company places a very strong emphasis on performance targets and results, which can create a highly pressured working environment. Opportunities for professional development or career progression also appear to be limited. At times, the overall atmosphere can feel challenging, and there could be more focus on fostering a healthier and more supportive workplace culture. Additionally, the salary level is relatively low considering the demands of the role, and there is no clear rota system that fairly distributes time off during public holidays.

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