Vantaggi
You can sit in your own home and not have to physically deal with them.
Svantaggi
I saw Ventrica were hiring multiple candidates for one particular role, nothing too out the ordinary for a call-centre. After 2 weeks of so-called "training", you're thrown on the phones to the public. Now, unless you're really buddy buddy with managment, don't think twice about getting support. They claim to use the live-chat support function, but when you listen to them, your manager always finds something to blame you for.. The job role that I applied for itself was not as described in any which way, you're made to use several systems to do one SIMPLE job yet they claim to be "Streamline" in their way of working, and for just over £9.00 per hour, it's really not worth getting out of bed in the morning. Interms of work life balance.. Sorry, what am I saying.. There isn't any. They advertise it's 40 hours per week, majority of their contracts are between 8:00AM and 10:00PM - Monday to Saturday, you better believe that you're always on the lates as the favoured staff get the early finish shifts so they can actually see their family & friends. Some contracts are known to start at 7AM also. Management - I'm all for younger people being promoted to management level, so that it's not just your typical middle-aged man / woman who's worked for the company since they were born.. But here, yes there are younger managers - but they do NOT know what on earth their doing, it's like trying to communicate with a brick wall. You can say all you want to them, but theres either no response, or a very bland, "i don't care, do your job, you're a number." type of response. The organisational skills of these "managers".. One minute you're not on this particular shift, then you should have started several hours ago. Meetings are never started on time, therfore delaying your work which they moan at you for if you're not pumping out them numbers! I experienced a 5 hour delay to an introduction, which left just under 3 hours of the introduction, yet they still wanted us to complete it on the same day? Why not just start from the following day? They micro-manage you to the point where you leave your desktop for a couple of minutes to nip to the toilet, you're pulled to one side and told off as they're constantly watching you "clicking" on your remote desktop. The amount of tech issues these guys have is unreal. I've never known a multi-million pound company who's designed their now majority of working, from home systems, to be so awful. You can never log on, you constantly get kicked out of systems, your passwords need changing every 30 seconds because the system which is supposed to change them every "30 days" has a "IT Issue" and then when you attempt to inform your manager of you being unable to log on, you're either blamed, or moaned at for having to wait over 45 minutes to speak to IT as you're always on hold with them. I got asked to provide a speed-test when my remote system was running slow, I'm on 1Gbps internet (The fastest speed a residential home can currently get in the UK), they still blamed that and told me to reboot my router! Jokers! The processes - Let's put you in an example situation.. Your family member has just died, you now need time off work to grieve and arrange things as a family. Well, Ventrica are so kind to request that you ring them every single day to remind them your family member is dead. Oh and by the way - you don't get paid for that. You know, something out of your control that is severely upsetting under any circumstance. All in all, this has to be potentially the worst company I think I've ever worked for. Avoid them. Unless you consider yourself a nobody who doesn't mind being treated as a number, micro-managed, has wires and cogs rather than veins then be my guest.
