Normal job - Recensione dipendente - Japanese Customer Support Specialist presso Ventures Lab

Thank you for taking the time to share your feedback. We’re glad to hear your positive comments about the team, flexibility, and collaborative working environment. It’s also helpful to receive your perspective on areas such as documentation, processes and long-term planning. We are continuously working on strengthening our internal structure and improving communication and consistency as the company grows and feedback like yours is valuable in supporting that progress. Thank you again for your input and contribution.

Thank you for taking the time to share your feedback and for the years you spent with Ventures Lab. We’re genuinely sorry to hear that parts of your experience did not meet the standards we aim to create for our teams. Feedback around management approach, culture, communication, performance expectations, and employee support is something we take seriously and continuously work to improve. As a growing company operating across multiple teams and regions, we know that employee experiences can vary, and we remain committed to building a culture that is transparent, supportive, high-performing, and respectful. Constructive feedback — both positive and critical — helps us identify where we need to improve and where we are progressing well. We also remain open to constructive dialogue and would welcome the opportunity to better understand the concerns you’ve raised. If you would be comfortable doing so, you are welcome to reach out to our HR team directly so we can discuss the areas highlighted in your feedback and continue improving the employee experience across the organisation. We wish you all the best in your future career and thank you again for your contribution during your time with the company.