KANA Managed Services - Recensione dipendente - Dipendente anonimo presso Verint

Great environment and supportive management team. The company provides spaces for diverse backgrounds to be heard and supported.

Benefits and poor 401k match

The work itself was interesting and the team I worked with was talented and genuinely collaborative. Before the private equity acquisition, there was a sense that leadership cared about employees and the product roadmap had real vision.

The private equity acquisition fundamentally changed the culture and employee treatment. The layoff experience was one of the most disrespectful I have ever witnessed in a professional setting. An email arrived at 11pm the night before from an unfamiliar email address announcing a “company update” meeting scheduled for 7am the following morning. The email was so unusual that I initially reported it as a phishing attempt. The next morning, approximately one third of the company was laid off simultaneously with no meaningful notice, no personal communication, and no dignity extended to people who had given years of service. This is what happens when private equity prioritizes extraction over people.