Take me back to the old days.. - Recensione dipendente - Customer Service Representative presso Verizon

2,0
4 mag 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefit package, 401k match up to 6%, Tuition assistance. Yearly STI bonus, pay merit increases every year. (This all takes work...)

Svantaggi

Stress, stress and more stress. Seems like integrity has left the building, micro managing now at an all time high, irate customers all the time due to policy changes that are supposed to "benefit" the customer but in reality don't. High call volume. Unfair surveys with a more unfair overturn policy.

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5,0
13 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working here gives you the opportunity to grow and build a career

Svantaggi

No complaints about this topic

4,0
26 gen 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Svantaggi

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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