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      Verizon

      Azienda coinvolta

      Recensioni su Verizon

      Customer Advocate for Call Center - Recensione dipendente - Dipendente anonimo presso Verizon

      3,0
      7 ago 2017
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great pay/ vacation hours/ benefits. A lot of fun scheduled events most of the time. Also has a lot of great choices for hours if you have tenure at the center.

      Svantaggi

      Customers calling in can be extremely angry, irate and rude. Usually due to a confusing bill, a policy they don't understand, or from a screw up at a store or most always an authorized retail location. Management tries to teach you how to handle them by 'discovering' what the overlaying issue is, but a lot of times it just further frustrates the customer. I knew people on my team that had to get doctors notes for LOAs (Leave of absence) due to the stress that comes with being berated all the time. You will also run into a lot of weirdos calling in.

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      5,0
      19 gen 2026
      Data science engineer iii
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great company, work life balance is great

      Svantaggi

      Does not compensate enough, over works employees

      4,0
      26 gen 2015
      Associate director
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Svantaggi

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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