False promises - Recensione dipendente - Phone Representative presso Verizon

2,0
27 feb 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Starting pay was good, decent benefits, no weekends, no late nights.

Svantaggi

High stress, surveys were everything and 1 bad survey had the potential to take your performance for the month to a detrimental low, especially if it happened late in the month because it took 8 perfect surveys to counter 1 bad. The scale from 1- 10 makes a 9 or 10 perfect, 8 or below is considered low and it's randomly dependant on customers. Not fair when everyone gets that one cranky person that just doesn't believe in giving 10's. No where to move up. Unheard of to advance up beyond call floor except for supervisor which has low turnover with a pool of waiting sups in training circling like sharks.

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5,0
13 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working here gives you the opportunity to grow and build a career

Svantaggi

No complaints about this topic

4,0
26 gen 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Svantaggi

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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