Worst job I have ever had.... I would rather work at fast food making minimum wage. - Recensione dipendente - Consumer Sales Consultant presso Verizon

1,0
12 feb 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great pay and benefits are provided by Verizon. I can't speak for the whole company, but in the call center the pay is probably the best I have ever seen.

Svantaggi

Unfortunately, the pay and benefits while great do not make Verizon a good place to work. They do not promote an environment that allows for people to be able to think for themselves. Verizon requires that you handle each call like a robot. Sales is all that matters, not a customers actual needs. In fact, in many cases I felt like we were encouraged to harass customers and force them into products and services that they didn't really want. Some of the methods used to sell products do not seem ethical to me. Customers thought they were calling into customer service but were actually getting sales. Our job was to pretend we care but only so long as we could get the customer to spend more money. It is really ashame as the products and services are the best in the industry, but the company is heartless and is only thinking about their bottom line. Representatives are constantly being let go for not forcing enough customers to buy unwanted products and services. Reps are not properly trained to handle all customer service issues, but then again that doesn't really matter in this job as the customers only matter if they add new services and spend more money. We were not supposed to care about their overall satisfaction.

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5,0
27 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Svantaggi

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4,0
26 gen 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Svantaggi

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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