Verizon as a company has seriously deteriorated over the years (especially since covid-19). They are all about getting their MONEY! Whether it is at the employee's expensive or the customer's they don't care. In trying to squeeze every dime out of everyone they have let too many employees go (which they encouraged). This caused really long wait times for the customer, and the stress put upon the employees. In turn they are pushing employees to sell products to customers they don't want or need (bundling products). Insurance is one of their biggest rip offs. They sell these expensive plans to customers knowing they don't really need their big plans ($50 family $17 individual). What they don't tell you is there are other less expensive options that provide what most customers want (warranty, loss, theft, damage). Employees trained to offer the more expensive plans and not really trained on what the other plans offer. Verizon has been doing their best to get rid of high performing and tenured employees as well. This means customers are much less likely to have a rep with the right experience and knowledge to offer a complete experience. They changed the commission structure so overachievers make thousands less per year, and tenured reps are leaving in droves because Verizon has declined to where I barely even recognize them from when I started. Overall Verizon has been chasing the almighty dollar not caring about their employee or customer needs.
