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      Verizon

      Azienda coinvolta

      Recensioni su Verizon

      customer service rep? - Recensione dipendente - Customer Service Representative presso Verizon

      4,0
      10 ago 2008
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great benefits, salary, room for advancement, job security. Although some days are very high stress, from the amount of calls, and angry customers, the product (FiOS) that you offer is the BEST, hands down!

      Svantaggi

      Hourly employees seem to be left in the dark about important issues.. Training was somewhat a joke. You are basically taught how to do a new install, then you get on the phone (with a coach by your side), and you are hit with problems, from customers that you are very unprepared for. My title is customer service rep, but it should be SALES rep, as management seems much more concerned with sales numbers and not on customer service.

      Esplora altre recensioni su Verizon

      5,0
      30 apr 2026
      Technician
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The pay was good relative to similar jobs

      Svantaggi

      Sometimes felt like the micro managing on phones were too much

      4,0
      26 gen 2015
      Associate director
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Svantaggi

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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