Vantaggi
The owners are very nice, and seem to have good intentions. However, over the years they have repeatedly let numerous past and current C/Director level management run amok under the premise that they are "really smart" and "building the culture."
Svantaggi
Way too many to list, but the following may sum it up best. The COO has a large and very visible framed piece of artwork on their office wall. It states "Don't Sweat The Small Stuff" which is quite odd for a role presumably responsible for all daily operations of the company, not to mention demoralizing to all their direct and indirect reports. This role is also presumably responsible for the development, design, operation, and improvement of the systems that create and deliver the firm's services. Other employees have commented on this lack of competent operational control in their Glassdoor reviews as well. There has always been big ideas and self congratulating on the operational activities, but very little actual achievement.