Des attentes irréalistes et une mauvaise communication créent un environnement de travail toxique - Recensione dipendente - Conseillère en horticulture presso Vertuose

1,0
22 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

L'opportunité de travailler avec de belles plantes et une clientèle haut de gamme. Un potentiel de créativité à travers des projets comme les cadres de mousse. La boutique elle-même offre une esthétique visuellement attrayante et inspirante.

Svantaggi

1. Poor Communication: Key information about products (e.g., plant species, pot sizes, promotions) is often unclear or missing, leading to confusion and frustration for both employees and customers. Online product descriptions are frequently inaccurate, causing misaligned customer expectations. 2. High Turnover: The company has a high turnover rate, which creates instability and additional responsibilities for remaining employees. 3. Unrealistic Expectations: Employees are often tasked with multiple roles and given unrealistic deadlines without proper support. For example, I was asked to complete a complex project while managing customer service alone, creating a stressful and negative atmosphere. 4. Disorganized Inventory: The back-of-house operations are poorly managed, with unlabelled boxes and misplaced stock creating inefficiencies. Despite efforts to organize inventory, there is little support or recognition from management. 5. Technical Issues: Ongoing issues with the payment system create problems for employees and customers alike. System bugs, such as double charges, damage customer trust and leave employees to handle frustrated clients without sufficient support from management. 6. Lack of Benefits or Recognition: There are no health or dental benefits, retirement savings plans, or opportunities for advancement. Employee recognition, such as team-building events or annual celebrations, is entirely absent. 7. Wastefulness: Healthy plants and materials are all sent to the landfill instead of being composted, or offered to employees or the community (ex: old soil is suitable for use in garden beds but is sent to landfill instead), undermining the store's environmental credibility. 8. Unstable Scheduling: Schedules are frequently changed without notice, and senior employees often lose hours to new hires without consultation, making financial stability difficult.

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