It's okay if you can keep calm. - Recensione dipendente - Customer Care Specialist presso Victoria's Secret

4,0
31 gen 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent hours and they're very lenient with how you operate "your online store". Everything is simple to learn but a bit of a curve when you have to do everything off script until you learn your own way of selling and servicing.

Svantaggi

The customers. Every customer thinks it's their god given right for free shipping on their order because they decided to call you on the phone instead of placing their order normally. Lot's of coupon abuse and if they don't get their way they cry for a manager until you have to bend knee to service them. Asking for a supervisor takes a while since everyone wants them and even they don't want to speak to customers most of the time and try to feed you the information they find. This is probably only going to affect men who try to work here like myself, but, you get hung up on a lot and even talked down to a bit when trying to help a customer make a recommendation or sale. I understand not everyone shopping at VS is thinking a man is going to answer the phone but I can do the same thing anyone else can.

Esplora altre recensioni su Victoria's Secret

5,0
28 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits, discounts, structure and culture

Svantaggi

Mall hours can be tough

3,0
27 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote, work-life balance, easily post shifts and get vto if you want it

Svantaggi

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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