Vantaggi
-Remote work, semi-flexible schedule -Talented, intelligent colleagues at the individual contributor level -Exposure to varied industries and unique organizational processes of each customer -Opportunities to develop meaningful and long-standing rapport with customers
Svantaggi
-Unattainable commission structure due to frequent KPI changes -Leadership consistently eroded trust by failing to deliver on repeated assurances of improvement and/or resolution of systemic issues. As these issues festered and severely impacted customer projects, leadership overwhelmingly directed blame toward individual contributors -Leadership would frequently roll out widespread organizational restructuring without little to no consultation of relevant stakeholders. This led to customer confusion about services, employee roles, and ultimately churning due to dissatisfaction -Despite consistent feedback that services were failing to meet customer needs, employees were pressured to overextend in order to make up for deliverable shortcomings -Inability to adapt and incorporate feedback from front-line employees -Leadership actively sabotaged employee success through prevention of remediation strategies for at-risk accounts -Lack of stability in job roles and responsibilities, often resulted in burnout and serious mental health concerns for employees -Significant, repeated mass layoffs and terminations with overreaching NDAs to discourage negative blowback