Vantaggi
Incredible insurance packages- multiple carriers- very affordable. Yearly free cruise (FAM) with plus one and expenses paid. Commissionable months average of 3-5k, once or twice 8k during best months. 5+ years in and it will be a great sales career.
Svantaggi
Commissions; metrics These are hidden from new hires all through out training despite being asked for multiple times. Targets/KPIs are unrealistic versus industry norms. Commissions are denied if monthly conversion average is below 50%; expected conversion after 6 months is 75% or higher. The company bases their average off their most tenured reps who have 100% or more conversion every month because they have amassed huge client pools and very rarely get on the phones to ding that conversion. It's like judging a rookie chef on orders per hour against a head chef who only ever cooks a handful of signature dishes from a prepped pantry — then firing the rookie for not matching that steady, sheltered pace. Max commission 0.7%; typical first-year commission 0.1–0.2%. Low commission despite the average monthly revenue that you make the company ≈ $1.5M/month. All non-actionable calls (e.g., “remove me from mailing list,” “asking for X who booked my cruise last week”, "I want to make changes to my booking.", "I'm a travel agent") All of these count against sales reps numbers, driving conversion below thresholds; a couple such calls can cost commission and jeopardize your job every month. Some days reps receive multiple non-actionable calls and zero bookings.Happens atleast 2-3 days a month for me. Fear-based culture: reps avoid inbound calls to protect income by spamming their warm leads. Metrics should be reduced or inbound call rules changed/inbound options changed to allow call flow to become more accurate. PTO often denied without clear SOPs; system can cancel 2 of 5 requested days with no guidelines. Always put in 3-4 weeks in advanced. Was denied 3 days to take spouse to emergency surgery and recovery. Denied 2 days for child's graduation from highschool. SOPs are effectively nonexistent compared with large call centers (e.g., Safelite), causing operational breakdowns, unclear expectations for managers/reps on LOA/PTO/training, and legal/liability exposure.