pests - Recensione dipendente - Customer Service presso Viking

Great company, great pay and great training.

Policies are very vaguely worded and can be changed at any time without notice. Can be a very competitive and toxic work environment at times.

Great commission, lax on attendance policy, work from home

Job description said INBOUND but you spend all day making outbound calls to "control call volume" to protect your conversion, you take hits to your conversion for calls that there is no possible way to sell them (sometimes you don't even talk to a person), service department constantly has bad transfers that there is no repercussions for other than a coaching but they still dont remove the bad transfer from your calls taken even though they admit it was a bad transfer, policies change or are worded vaguely leaving them open to interpretation and aren't applied consistently, "coaching" sessions aren't beneficial to role growth, training was horrible, the phone systems are hard to use making it so that consumers choose the wrong option leading them to sales when they need another department, the online "courtesy hold" is the death of all sales people who have to take the call for when the customer ultimately needs to change something or has questions because they don't realize they have made an actual booking and then they choose the wrong options on the phone line. Also the prank callers count against your conversion even if it is CLEAR it is a prank call and the company is aware of the prank calls yet chooses not to do anything for the employees affected. Also the mandatory overtime is ridiculous and unnecessary.