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      Virgin Media O2

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      Recensioni su Virgin Media O2

      Catastrophic since merge - Recensione dipendente - Store Leader presso Virgin Media O2

      1,0
      8 set 2023
      Store leader
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Staff plan, not sure there’s much else anymore

      Svantaggi

      It’s absolutely crazy how this company changed since the merger. VM riding off the back of O2s reputation (literally told us that in training for VM sales) Changed all the systems prior to thorough testing. Moved VM customers over before the network was capable of holding the amount of custom. Redundancies are rife within the company, I’m not sure there will be many people left soon! Incompetent Retail Support (not all- you can tell when you get through to someone who has been there a while!) Customer service is absolutely abysmal, directing customers to store for things we cannot do. No way to escalate or feed this back! Closing stores left right and centre even though there are millions of vulnerable customers who will need the support- let’s face is customer service not based in the UK cannot understand all the accents of the UK. Cancelling all franchise agreements when they end and keeping barely any of the stores.

      Esplora altre recensioni su Virgin Media O2

      3,0
      16 apr 2026
      Anonymous employee
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Lots of good people who want to do well and are supportive, good salary and benefits.

      Svantaggi

      - Lots of good people here, but Virgin Media O2 are flogging an old model and just not competing any longer in a very tough market. Senior leadership really need to read the room and get serious about the commercial model and pricing, else this business may cease to exist in 10 years - the time is now... Stop wasting time & money on needless projects and products. Focus on making a core set of products great, which also represent real value for customers - Regular restructures that are not well managed or communicated - Lots of male egos at a senior level, and much time is wasted pandering to them - Little female representation at director level and above - the company makes the right noises about this but I've seen little change in this respect - Generally feels a little like it's "who you know" with leadership - Backtracked on remote-friendly culture and moved to a 2 day a week hybrid model, but this isn't great with a widely-dispersed team. It makes life hard for those that don't live in London.

      1
      avatar
      Risposta di Virgin Media O2
      1mo
      Thank you for taking the time to share such open and considered feedback. We’re pleased to hear about the great working relationship you have with your colleagues and that you're getting to enjoy the benefits package we offer. We recognise the concerns you’ve raised around leadership, change, inclusion, and ways of working, and appreciate you being candid about your experience. Feedback like this helps inform where we need to focus our efforts. Please feel free to contact us at PeopleServices@virginmediao2.co.uk if you wish to share more details.
      3,0
      18 mag 2026
      Personal assistant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      8 days a month in the office, a nicer hybrid approach than what most offer. Friendly people Nice office in London

      Svantaggi

      Doesn’t go for all senior leaders but I have heard some SLT and EC talk badly about their colleagues and it’s uncomfortable to hear them do this. Can’t challenge them because you’ll be on the hit list next. Politics is real and if you don’t suck up to them you’re not valued. Want more and more and more from you with no remuneration to compensate for that. PAs often treated like punching bags to take the brunt and frustrations of senior leaders and aren’t appreciated enough… Benefits could definitely be better We could do more centrally to celebrate work milestones No progression

      avatar
      Risposta di Virgin Media O2
      2w
      Thank you for taking the time to share such detailed feedback about your experience. We’re pleased to hear that you value aspects of our hybrid approach, as well as the people and workspace. Creating a flexible and supportive working environment is an important priority for us. We also take your concerns seriously, particularly around workplace behaviours, recognition, progression and how colleagues feel supported and valued in their roles. Everyone should feel respected, heard and able to contribute in a positive environment, regardless of role or level. We do place a strong focus on recognising our people, including initiatives such as our Can Do Awards, but we know there’s always more we can do to ensure this is felt consistently across all teams and roles. Your feedback highlights the importance of continuing to strengthen this, alongside opportunities for development and progression. We appreciate you being open about your experience, as this kind of feedback is essential in helping us improve.
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      Ricerche correlate: Offerte di lavoro di Virgin Media O2 | Stipendi di Virgin Media O2 | Benefit di Virgin Media O2 | Colloqui di Virgin Media O2
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