One of the worst - Recensione dipendente - Customer Service Representative (CSR) II presso WEX

Terrible training. Rules changing weekly. I was there for three years and could never move up. My stats were always in the high 90's. They fired most of the AP and Fraud staff and put all the work on the underpaid CSR's and expected the same level of excellence. My team lead was not helpful. When asked a question, they usually replied with a shrug emoji. My whole team was dropping like flies and even though I had good attendance, excellent scores for 3 years, I was fired for breaking a rule that we hadn't been told about yet. I did end up getting unemployment because I had all the proof. Just a toxic place to work. Pay was terrible too.