Tone-deaf leadership and zero accountability for customers - Recensione dipendente - Customer Support and Operations presso WHOOP

Great company to work at, fast-paced, and everyone is very personable.

I honestly had a really good experience.

The CEO appears to have a clear and compelling long term vision. The product has strong brand loyalty and a passionate user base.

Internal politics and misaligned priorities can slow progress and decision making. Some decisions do not appear to be grounded purely in what is best for the user or product. Development cycles can feel long, sometimes taking 2 to 3 years for meaningful product evolution. Several larger departments appear to lack a well balanced mix of experienced, merit driven, and deeply knowledgeable contributors, which can lead to disconnects between teams and ultimately show up in the product. Egos and internal agendas at times overshadow collaboration and product focused thinking.