Nobody hits goal - Recensione dipendente - Account Manager presso WP Engine

1,0
28 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are good, that’s about it. Departments other than sales seem to be happier.

Svantaggi

Nobody hits goal, they knowingly train reps to use false data signals to pressure customers into upgrading

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Risposta di WP Engine
1y
Thank you for taking the time to leave a review, as feedback from employees helps guide our continued growth and success. While we're glad to hear our benefits are great, we're concerned to hear your experiences as part of our Sales Team. As a result of our "Help Sales Win More' feedback sessions, we announced a quota alleviation initiative along with other internal opportunities to drive support and success specifically within our sales verticals. We take our culture and morale seriously and will continue to drive change in a positive direction. In regards to the data we provide our customers, there is absolutely no merit to the claim that we "use false data signals to pressure [them] into upgrading". This is antithetical to our core values. If you haven't already done so, we'd encourage you to reach out to your EE Business Partner so they can learn more and work to address those concerns. We appreciate you sharing your thoughts.

Esplora altre recensioni su WP Engine

5,0
20 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Svantaggi

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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Risposta di WP Engine
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
4,0
23 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Fully remote so can work from home -Work/life balance is great, I never take work stress with me after I log off.

Svantaggi

-Management is unwilling to make changes at times, even when something can be optimized. -Some days can feel like you are overworked due to not enough staff to cover support queues

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Risposta di WP Engine
1mo
Thanks for taking time to share your feedback with us. We are glad to hear that our virtual first model is having a positive impact on your experience. Creating an environment where employees can do meaningful work while maintaining balance is something we care deeply about. We also appreciate your candid input around decision making and workload. Your feedback on optimizing workflows and ensuring adequate coverage in support queues is important, and it’s something we continue to evaluate as we scale and prioritize across the business. Thank you again for your perspective and for being part of the team, your insights play a critical role in how we improve our processes and better support our teams.
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