I could write a really, really bad book about working here, and someday I might just do that. It’s tragically, comedically awful in almost every possible way. Imagine a Monty Python skit about the most poorly run business in Siberia in 1924, and you’ll have some idea what it’s like to work at Wave Form Systems. When you’re done with that, add a few hundred gallons of ridiculously unprofessional interpersonal toxicity to your estimate. There, now you should about have it. Morale is sub-abysmal across the board for anyone who’s been there longer than a few months - and that’s clearly by design as it’s been a constant for years. Pay might start out at a semi-competitive rate, but it will inevitably become lower, and then ridiculously low, and then finally pitifully, insultingly low. I knew multiple employees who’d made significantly less and less year after year. That decline applies to both sales reps and technicians.
Accordingly, turnover is functionally 100%, at least among the sales force. The more clinically oriented techs’ turnover rate is probably only more like 75%. The second most senior sales rep in the company has probably been there since 2019 or 2020, if they’re even still there. The irrefutable facts about the shockingly stratospheric turnover rate alone should cause any prospective employee to sprint full speed in the opposite direction. Seriously, pretend you’re Usain Bolt and Road Runner it 180 degrees away from that place at top speed. How ever fast you’re running away from WFS, run faster.
There is no support for sales efforts in the field, none, zero. There is virtually no marketing or real training, and even less overall strategy. Ask to see any of the above, or look up the ancient company website (if AOL dial-up will let you see it.) There are no promotions, or raises, or kept promises, so just sweep those concepts out of your mind if you take a job there. I’ve seen multiple people fired on the spot for questioning management decisions, some after many years of service. HR obviously doesn’t have anyone’s back, and no one could ever decide if it was incompetence or disinterest on their part. Business wise, it can take well over a year to get a simple service contract even close to being finalized, and then terms will inevitably, predictably be changed at the last minute on the (probably soon to be former) customer. You’ll be thoroughly embarrassed to represent this company to customers within a few months of starting. In reality, it’s quite possible that the company doesn’t actually even want to do any mobile service business, and really only now exists to absorb losses as it feeds the sales and profits of its sister company. Ask about that super-secretive relationship in your initial interview if you want to see the interviewer squirm. If you’re unfortunate enough to get hired and do manage to somehow miraculously show some growth in spite of the massive handicaps you’ll be saddled with, you’ll ultimately be browbeaten and berated for not growing more. “If you met a target, then clearly it was set too low” is a well known core tenet of Wave Form Systems. That response has been delivered multiple times to multiple people, but I wouldn’t worry about it much as the company seems to be shedding customers and revenue about as fast as Blockbuster did back in 2009. At least management and ownership will have plenty of opportunity to pursue their favorite pastime of litigation. In any case, I suspect that steadily losing their mobile services business to the competition helps the secretive sister company (pronounced “Eye em ell”) sell more lasers to that very same competition. Be sure to ask the folks in the field their opinions of the current health plan “coverage”, before you sign on. The blood pressure meds and anti depressants you’ll almost certainly need probably won’t be covered. Everything you’ll actually need is probably out of network unless you live in the Pacific Northwest. But certainly stand by to abandon all hope if you sign on the dotted line and enter the gates of career hell. Multiple people have walked out without even having another job to go to. Yeah, it’s truly *that* bad. It’s not overstating things to say that you’ll dramatically increase your chances of having actual PTSD if you work for Wave Form Systems. Just ask a few random current and former employees about their experiences.
To summarize, ridiculous incompetence plus petty malice mixed with no real communication in a shady environment of absurd micromanagement = the North Korea of companies. If you like that kind of thing, then this is your kind of company. If you don’t, run away at full speed and don’t look back.
PS - any comedically over the top positive review on here was pretty obviously written by a current member of the management team, and all of us former (and the many soon to be former) employees get a really good laugh from them.
