Category management will ruin your life - Recensione dipendente - Category Associate presso Wayfair

1,0
1 feb 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I can't think of an actual positive thing about wayfair that doesn't involve some sort caveat. For example, yes, everything is always changing at wayfair in this fast paced environment, however, thats mostly Because people are being fired or leaving, so naturally, these roles need to be filled. Yes, we are growing and developing amazing things! That doesn’t really matter when half your staff sits at lunch just conversing about how much they dislike their manager/ can’t pay their bills. Usually if you have a masters degree (doesn't really matter what kind of degree!) from an Ivy League, even without personal skills, you should be a good fit for a L4/L5 role, even without previous experience and zero management skills.

Svantaggi

When I first applied to wayfair I was swept off my feet by the buzz. Young culture, great environment, free snacks, awesome pto (turned out to not be that awesome at all) employee discounts, endless learning and advancement opportunities, etc. i decided that I should ignore the negative reviews because these people just didn't know what the were talking about. Boy, was I incorrect. This company is absolutely absurd. A while back, in my first eight months or so, I had FOUR different managers, all of which were horrible Managers in every sense of the word. They were young, inexperienced, power hungry, socially confused, rude, cut throat, brown nosing people, or any combination of the above. The emotional roller coaster that is wayfair is almost impossible deal with on a daily basis. Wayfairs excuse is that it's a rapidly growing company! Things are always changing! Embrace it! The truth is, people slowly realize how shady this company is and begin to move on. Basically, if you don't do things exactly as your specific manager wants them, and I mean exactly, you will receive harsh "constructive criticism" about not being a "team player" or a "strategic thinker" or a "grower." This "feedback" begins about 3-4 weeks in, so if you haven't mastered the role by then, and you're still "ramping up" you're pretty screwed. I will admit, people are impressed by me when they see that I've been working at wayfair, and for over two years for that matter, but that's pretty Much the only pro about this company. If you'd like your self esteem and confidence to be completely Annihilated by someone in a management role Who has less experience than you and is your age, but has a masters and worked as a consultant previously, this is your place to work. Also, the pay is laughable. They look at reimbursement on an “all in” level, meaning equity is included. Equity is great, but I can’t access that for a year and even when I could, it’s impossible to make it far enough in the company to reach equity that actually makes an impact on your quality of living, so keep that second job for now. for them To even remotely allude to the fact that there are "growth opportunities" should be considered illegal. You will By no means grow at this company and you'll be making less than an Uber driver with longer and more Miserable hours. You will grow if you’re willing you to be a glorified assistant for 2+ years. Also, pto benefits aren't that great, you have to take days like the day after thanksgiving off. If a holiday falls on a Tuesday, you bet you'll have to take paid time off if you want to take a long weekend to take some time to see your family on Christmas. Also, if there’s snow, you’ll be asked to come in. Working from home is frowned upon. But don’t get it twisted, your manager/directors will not be at work in a blizzard with you! Snacks are sub par, definitely wouldn’t take those into account when making your decision. Ive never cried in an office setting more in my life. Associates are nice though!

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Risposta di Wayfair
8y
Thank you for providing this feedback. We pride ourselves on cultivating a transparent and supportive environment and I’m sorry to hear that you didn’t have a good experience. Investing in our people and our managers is something that is very important to us so we will continue to focus heavily on this area.

Esplora altre recensioni su Wayfair

5,0
3 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wayfair is a place where I learned more in 5 years than any other place. I was surrounded by the smartest people I know all in one place that were working to solve tough problems. The internal mobility consistently put me on a learning curve setting me up for my current expanded scope. Just look at the number of director alums that have left for big jobs - its a great place.

Svantaggi

Wayfair is not for everyone. The performance culture is real and expectations are high. For me, it worked but I know it can be stressful for others.

5,0
12 mag 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Svantaggi

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

915
avatar
Risposta di Wayfair
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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