Started off great as an entry-level job, then got worse and worse - Recensione dipendente - Marketing Operations Analyst presso Wayfair

2,0
15 lug 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Yes, the work-live balance at Wayfair is great, no one expects you to work more than your 8 hours (and you wouldn't want to do more since overtime is not compensated). If you get there at 8, you're out by 5 without having to worry about work till 8am the next day. The company also promotes a very relaxed atmosphere, and I enjoyed being able to wear jeans and flip-flops, etc. The fringe benefits are also decent. I really love having subsidized membership for different gyms, the offerings of free lunch-time yoga, pilates and other things. I must say I do appreciate Wayfair's willingness to hire unexperienced people straight out of school and giving them the chance to learn things and gain work experience that at least looks good on a resume.

Svantaggi

The pay is really low, especially for a city like Boston. Many of my coworkers have second jobs to make ends meet and make the monthly rent. Other firms in the area pay significantly better. I would have preferred to do without the free snacks (junk, mostly) and taken the cash to buy my own snacks. The biggest joke was that for no discernible reason was my starting salary higher than that of my peers who were hired a few months later. Recently the starting salary for that same position was raised a little bit again. How is this fair (lucky for me, I guess, but horrible for my colleagues). While the work atmosphere is really relaxed, it is also a lot like college. Many young people, fresh out of school who think they're absolute hotshots and make decisions that make no sense whatsoever. People also don't really talk with each other, other than in a drunken stupor at one of the company sponsored bar-outings. The learning curve, at least in the merchandising department, is very strange: very steep in the beginning when in the first two months everything is thrown at you all at once, and you freak out because it's too much, but after that it's the same work over, and over, and over again. So much routine! And promotions don't really get you anywhere either, with only a minor pay raise and much the same job, plus a few more still boring tasks. What makes working here also unpleasant is the high employee dissatisfaction, which results in an extremely high turn-over rate. People come and go, and you never know who's still going to be in the office the next day. And with so much turnover, it's hard for more experienced people to do their jobs properly because they constantly have to train new hires and show them how things are done. This is very inefficient and frustrating. Communication within the department was overall lacking, and more open clearer policies and instructions would help. Currently there is more of a "go figure it out for yourself" attitude, which is fine until the point where they suddenly tell you "no this is wrong".

Esplora altre recensioni su Wayfair

5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good environment and learn a lots here

Svantaggi

Nothing in my mind should mention

5,0
12 mag 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Svantaggi

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Risposta di Wayfair
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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