Vantaggi
Frontline customer service is just like any call center- awful and draining. Once you hit 6+ months you have the opportunity to move to really any role with that level. There is constant change and one of the key “pillars” of the company is “always improving”. This can be a double edged sword if you are not happy with the sudden changes or are not good with pivoting to new goals set up by upper leadership. Direct managers and their reporting manager are the closest to the ground and do have your back on issues. They do a great job of pulse checking & tackling issues as fast as possible. They really do see challenges as a way to grow and if you are vocal- you will be asked to help fix it. If you are good at team work, customer service you and are a vibrant personality while also hitting base metrics you will excel here. 98% of people here legitimately will teach you everything they know if you are friendly & ask. They send out company surveys on how they can improve ( for your specific role, your direct manager and wayfair as a whole) There are sooo many positives about this company if you can get past the awful entry level customer service position or sales position. Its because of this that I dont recommend people to work at Wayfair unless you have mentally prepared yourself for the retail position this is. Pay is fairly good - pto goes up with your tenure which I feel is a fair & a nice perk. There are a lot of people who work remote so theres that option in many departments if a spot opens up
Svantaggi
Direct managers for entry level positions can either be the best manager ever or someone who managed to get the position and will micro manage you. You will most likely get a new team/manager every 4-6 months unless you move to a more niche department. Even then they will move managers around pretty often due to the constant changes in management - the negative of career development being great here means a lot of others are too so the shifting can be a lot at times. They do have hiring freezes a lot and its hard to tell what is available unless you know of someone whos in that role (otherwise you are stuck in the departments with high turn over). People have been written up for voicing their negative opinions about L5 or above leadership The attendance policy is set up to where if you are out sick 3 days in a row you could potentially get fired due to the absence (unless pre-approved fmla documentation which can cost you hundreds of dollars and often gets rejected cuz the fmla rep doesn’t think the doctor knows how much time you need). This has been a hot topic but is ignored by upper management Their mental wellness program is straight up TRASH. Management pushes it so they can say they are try but its no help at all to the many people I know who have found it to be a waste of time. Oddly enough mental health is seen as a issue that is to be protected and you do get 2 mental health days a year…not the best but its better than nothing
