Best move I could have made for my career - Recensione dipendente - Employee presso Wayfair

5,0
18 dic 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Constructive reviews are great, and definitely the point of this website, but after reading through and noticing some consistent negative comments, I find myself scatching my head... All these comments complaining about snacks and how they take $ out of their salary...really? If they removed the snacks and put that money toward everyone's salary do you really think it would make any significant difference? Be glad you work somewhere with a kicthen and anything that's actually free. Most places have vending machines with chips/snacks. CSN's are free. It's nice, get over it. Anyone talking about lack of promotion and growth is most likely someone who just isn't good or mediocre at their job, or joined the company right out of college and feels entitled and expects things to just be handed to them. CSN fills an unusually large percentage of their open positions internally. At many companies you need to go through a rigorous application process often times need to go through your manager to even be considered. The fact that MOST employees in roles outside of customer service CAME FROM customer service is not only a testament to the amount of internal movement of professional growth, but makes all these claims of no opportunity all the more obsurd. Also - we're at 700 employees now. There's a lot more competition for internal openings than there was when we were 300 people. That's just the way it works. All of this "management doesn't listen to/care about the employees." Seriously? You do remember that the owners and VPs sit out in the open elbow to elbow with everyone else, right? Upper management is incredibly down to earth and approachable. Most CEO's have a private office with a secretary that you need to go through to even talk to. Niraj & Steve still take the time to have new hire lunches every week with new hires to get to know them and ask for their feedback. The comments about promotions being based on "who you know" couldn't be farther from the truth. CSN is a meritocracy. If you do really well, better than your peers, you will be rewarded. And it may take more than 12 months - give it time. And also - just a side comment - getting in and networking with the right people is a great move for your career, no matter what company you're in. Not as a popularity contest, but to set yourself apart from the crowd. Take advantage of CSN's open environment and approachable leadership and put a little work into it. If you sit there feeling entitled and bitter, you're not going anywhere.

Svantaggi

Yes, salaries are quite modest when compared to other companies.

Esplora altre recensioni su Wayfair

5,0
6 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Smart colleagues tackling interesting, business relevant problems.

Svantaggi

Long-term projects sometimes significantly modified in response to short-term business needs.

5,0
12 mag 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Svantaggi

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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avatar
Risposta di Wayfair
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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