High pressure & stressful call center environment - Recensione dipendente - Customer Service Representative presso Webster Bank

Unreasonable performance metrics, highly critical of the smallest details of what is said on the phone. The training was very inadequate and brief for less than a month. Most of that time was wasted dealing with their broken IT systems and gaining access to different programs. For such a highly critical environment would expect to be more properly prepared to really have a good understanding of procedures and policies. Overall high pressure to open accounts, and sell credit cards that customers do not even need to make your manager stand out on paper. Constantly bothered about taking just a minute between calls, they want you to take them back to back, not understanding why some calls take longer than others.