Run for the hills - Recensione dipendente - Teller presso Wells Fargo

You are on the bottom of a toxic chain of micromanagement. You are not there to help customers. You are there to convince customers to sit down with bankers so they can bring in more money. Due to the scandal, Wells Fargo is very strict about the verbiage used to accomplish this. You will be coached on every interaction with every customer and have daily one on one meetings with your supervisor about why you are not meeting expectations. The branches are audited more often than necessary and you will be constantly quizzed about policies and procedures. Wells Fargo hires "behavior influencers" (yes that is a real job that people get paid six figure incomes for) who come into the branches to police bankers and tellers alike. Unrealistic expectations up the wazoo, results are expected within a week. Exempt employees are being told they are not entitled to a lunch (not true). Aside from referring customers to bankers, what they want most from you as a teller is to divert customers to the ATM or the app. Some banks are already going teller-less. This trend will spread until human tellers are a thing of the past.