Vantaggi
>pay is better than a call center job but not by much >Some people are great and very friendly >Flexible sched with slide shifts >WFH option even before pandemic
Svantaggi
>terrible management >HR takes forever to respond >Promised compensation for internet when pandemic started but never followed through >"Retrenched" 10% of employees during pandemic and then immediately started hiring new people after a week >Employees who do the actual work are given limited communication with onshore clients resulting in a lot of miscommunication >No annual payraise >Responsibilities are added almost every month but payraise is always late or delayed >Little chance of getting promoted unless close with the upper management >Bosses barely know what's happening but give orders as if they know everything >When you make a mistake you are always going to be sanctioned even though they ask for reasons to explain etc