Great place to work - Recensione dipendente - Dipendente anonimo presso WildBlue

Wonderful group of people who pioneered the Ka band spot beam satellite broadband for rural markets. We faced many highs and lows but in the end we should be all proud of the wonderful and successful company we created.

Tough industry! Being in service provider operation requires being available 24x7x365. A niche industry with only limited growth potential.

Although I was at the bottom of the food chain, the culture was positive. They try to make it an enjoyable place to work. Training for new employees in my area (customer care) was pretty good. Management seems pretty transparent with employees about how the company is doing, plans for growth, etc. If an employee is not performing, they do give every opportunity to improve before termination. While I was there the company was bought by ViaSat. Not much changed day-to-day as a result.

I was brought on as a temp, which is how they bring in all new customer service employees. When we were hired we were told our pay would increase to a certain level after a certain amount of time. Although it did increase, it was not what we had been told. Also, the department was reorganized several times, and we were simply assigned different responsibilities without any consideration of what we wanted or what we might be good at. It was somewhat difficult to move up. I had a career before this job, but I had to start over because of the recession. So I was way overqualified for my job in customer care. After being there for awhile I applied for a couple different jobs that were more appropriate to my skill set but it seemed like the hiring manager already had someone in mind. Quarterly reviews weren't particularly helpful. Seemed pro forma, but maybe that's because I was doing what I was supposed to be doing.