Company that just went through major restructuring - Recensione dipendente - Dipendente anonimo presso Wiley

3,0
22 lug 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Above average salary for Customer Service positions - Good benefits

Svantaggi

- Unrealistic email targets, without considering quality of emails - Company went through major restructuring and outsource many production and customer roles to Philippine. Might not be a good time to join during this transition when new staffs in outsource office are still learning, and many experienced staffs have left -Still using old system whereas all other companies are already using SAP

Esplora altre recensioni su Wiley

5,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice coworkers and managers, work-life balance, smart people and industry, opportunities to grow skillset. If you volunteer for opportunities, you will be supported and will learn a lot about the industry.

Svantaggi

Pay and hybrid office work

2,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay and benefits for publishing.

Svantaggi

Once of the most toxic work environments I've ever worked at. Upper management tears editors down if you are not a favorite. Favorites are chosen by metrics that do not exist, and are subjective and arbitrary. Wiley is losing money because brilliant, young editors leave due to no support and toxic work environments. Wiley Trade is essentially a hybrid publisher. Author's put a lot of money into their book -- too much. There is very very little marketing and publicity support for authors. But they brand as more than there actually is. All in all a very sad place to work and sad for authors.

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