Vantaggi
• Deploy and manage CUCM, Unity Connection, Cisco IP Telephony, UCCX, Expressway C/E in multisite environment. • Resolve critical incidents with SIP trunk, MGCP gateways, VG248, ATA-186/190, ensuring 99.99% voice uptime. • Lead global network team, optimizing routing/switching, managing QoS, OSPF, and EIGRP. • Direct project planning, resource allocation, and vendor coordination, delivering within budget and SLA. • Enforce DR strategy, including backups, anti-virus, endpoint security, and compliance audits. • Integrate cloud-hosted VoIP, reduce telephony cost by 25%, and improve service delivery KPIs. • Mentor support engineers, system admins, and network specialists, enhancing team capability and retention. • Execute ITIL-driven processes for incident, change, and problem management.
Svantaggi
• Configured and managed CUCM 8.x-11.x- 12.x then 14.x, Unity Connection, Expressway C/E, UCCX and Cisco Jabber for enterprise communication systems. • Deployed VoIP protocols including SIP, H.323, MGCP, and enabled SRST for remote site resilience. • Integrated UCCX, CUPS, unity, Extension Mobility, and 792x Wireless IP Phones to enhance collaboration. • Supported voice gateways and interfaces such as VG248, ATA-186/190, FXO, and FXS for hybrid telephony setups. • Optimized Cisco network infrastructure with OSPF, BGP, and inter-site routing for voice/data convergence. • Implemented VMware, VLANs, and network segmentation to ensure system isolation and performance. • Maintained ISDN E1 circuits and defined intelligent call routing policies across multiple locations. • Utilized Visio for infrastructure diagrams, performed configuration management, and ensured audit readiness. • Enforced endpoint security, firmware control, and system compliance. • Delivered projects using ITIL v3, PMP, Agile, and Scrum frameworks, managing change and incident processes. • Project & People Management: Project delivery using ITIL v3, PMP, Agile, Scrum | Incident, Change, Problem Management | SLA governance, risk mitigation, vendor coordination | Cross-functional collaboration (Telecom, DevOps, NOC) | Global team leadership, training, resource planning, stakeholder engagement.