11y
Thanks for your review of WiredTree and for your hard work while you were with us! We are glad that you found the on the job training and overall experience here to be a positive one. We are trying our best to give our coworkers a fun environment where they can hone their Linux skills and help our customers everyday.
In response to your advice to management, one thing that we have recently changed this year was providing more frequent staff reviews. We have moved from a yearly review cycle to one every six months, so we can set goals, gather more relevant feedback, and review salary. We realized that a year is too long of a review cycle to be effective and we are sorry that you didn't get to experience the new one.. We have also revamped our entire review process so it can be better used to track goals and feedback over time. We feel that these changes are a step in the right direction to keep our coworkers engaged with the company during their time at WiredTree.
I will pass your feedback about the 12hr shift and vacation time in our next operations meeting. Thanks for sharing it. We have been looking at other shift models to see if our support team wants to move away from the 12hr shift. Most are very happy with the bulk time off that the shift provides and most have been resistant to moving to a different shift model as they would lose their 3/4 days off a week. Regardless, we understand that the 12hr shift is not for everyone and we are taking steps to explore all other shift options.
As for not having an immediate superior available, we have redone our management structure this year, so we have a direct supervisor on every shift throughout the week, along with a manager on every shift Monday through Friday. We also recently promoted one of our most senior Linux Administrators to General Manager of Support to help facilitate a better internal support structure for your past position.
As you can see we have been making a lot of positive changes since your time here at WiredTree. We truly want to make WiredTree the best it can be and we are very grateful for your feedback. We wish you the best of luck!
