Everything they sell you at the interview and onboarding is a lie - Recensione dipendente - Customer Service Associate presso Wise

1,0
12 dic 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

If you have a good lead, you can do anything If you're fast, you become valuable in the eyes of the company

Svantaggi

They sell you this grand vision of being able to attend the bi yearly event and then you never get to because of "business needs". I've made friends with people from other offices who were told they could travel and then got told they couldn't last minute If you're not in a product team, your feedback doesn't count, I tried bringing up an issue that could help people to my lead which was shot down because "we don't have capacity" They tell you at onboarding to take your time and make sure you're helping customers and then as soon as you get onto your team your lead gets on you about being faster to hit a unrealistic metric of six minutes per case when it can easily take double that to make sure you're doing a good job because the quality team will fail you for anything and say it was in the impossible to use resources Pay isn't matching cost of living and workload So many outsourced people in all teams and we always have to clean up after their mistakes

Esplora altre recensioni su Wise

5,0
12 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

flexible review pay lots of feedback

Svantaggi

repetitive long hours can be frustrating no sponsorship for visa

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Risposta di Wise
1mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3,0
25 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Svantaggi

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
avatar
Risposta di Wise
1mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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