Vantaggi
Good pay, people are friendly enough, and other employees will answer most questions. Environment is professional, but also laid back enough to not be stuffy. Training material is available and extra classes are available, and management will most of the time grant access to those.
Svantaggi
Management needs to take a look at how it provides feedback to employees. They have a yearly review for each employee, but beyond that there is NO feedback unless YOU ask for it. So you can be falling behind where they want you, or not be doing something right, and you won't find out til you get yelled at or fired. Not a whole lot of potential upward movement, and some people will sometimes deliberately try to make you feel stupid when you ask a question.