Vantaggi
-Pay was better than most call centers in the Northern VA area -Great colleagues to work with that helps keep you in a great mood even on rough days -Started the process of working from home which was great for people who had lengthy commutes -Great professors that come to the in house studio to record courses -Nice to be able to see how the process works in the production department great conversation to have with customers on the phone
Svantaggi
-No raise after a year of working there -No room for growth unless you are one of the supervisors favorites so you won’t even know that there is an open position unless they hand pick you before they post the job on the internal website so they are sure to abide by policies -Too many projects open where there is not enough money to fully complete them for instance they had a regular website that was very confusing for customers to navigate and instead of fixing that they opened up a streaming website. If a customer doesn’t understand the previous one why would they be open to a new feature? -Supervisors are barely there to answer your questions because they are always in meetings so the floor lead is the only person available for help with 20 plus individuals -Commission wasn’t that great for example not their actual scale but 1% for $100, 2% for $200. So imagine selling what you feel may be a lot in month to only see $50-100 in commission on your check -Most of the money is paid out to upper managers salary which resulted in a huge layoff when I was employed there due to their money getting tight