red flags everywhere. do your research and ask questions about these issues: - Recensione dipendente - Dipendente anonimo presso WorkWave

1,0
26 mag 2023
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

my immediate support teammates are some of the best people I have ever worked with. which is why it's unfortunate I worry for the long term success of the department. they deserve so much better.

Svantaggi

basically being catfished and sold that the job is pro-mental health and they protect you against burnout. you're expected to do many things you don't have information on and told you can't talk to other departments. having Jiras sit for over a month with no progress, making customers mad and we can't help them. having a simple question take days for an answer because it's not documented and nobody is free to assist you, if you're even allowed to ask them. nothing feels worse than caring deeply about your departments success and being unable to help. you are allowed to take time off , but anytime you do, you come back to escalated tickets which makes you never want to take time off. then going to hr about said concerns and nothing changes. having direct management not know how even the simplest things in the software you support work and giving you incorrect answers to questions that cause you to get bad surveys.

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Risposta di WorkWave
3y
Contrary to the tenure listed, we appreciate the 3 months you were able to spend with us prior to your departure. Rather than devoting time to disputing your statements that unfortunately do not accurately reflect our efforts, company, culture, or team members we would instead like to focus on wishing you well at your next endeavor.

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5,0
2 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This is an out with the old and in with the new story. Don’t believe everything you read from negative reviews. The companies new leadership is doing EXACTLY what should have been done over 5 years ago. If you’re a solid worker with talent and seasoned experience outside of WW you’ll fit in with the new first string team members. We are working on things that the past teams should have completed years ago and now it’s actually going to happen. That’s a comeback kid story for sure.

Svantaggi

Based on my pros you can guess there are some folks who have been let go recently and some others who are left and have feelings about it. The cleaning out of the old and the wave of incoming new people is a pro not a con some people need to get with that program and perform or exit. Don’t let those bad attitudes stop you from joining, they can see themselves to the door as quickly as you can come fill their seat.

1,0
18 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Unlimited PTO and remote work.

Svantaggi

The company is owned by 4 private equity firms. They do not allow you to make any collections efforts. The department policy is to call twice and send multiple emails for payment. At the end of the month they end up writing off hundreds of accounts and pl ing them for collections. They make no effort to work with their customers especially if they are having financial difficulties. They have no contracts department to actually review when a customer has to cancel. If you sign a 1 year contract for certain cost in the middle of this contract they will issue a price increase. It’s a hard job especially when you can’t help these customers and you are constantly getting yelled and cursed at by the customers. take this job at your own risk.

1
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