Not the best but not the worst - Recensione dipendente - Customer Service Representative presso Workhuman

3,0
7 mag 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits and some nice co workers

Svantaggi

I think the customer service team are not treated the same as the rest of the company. I don't think that the same wellness supports are in place. Customer service don't get to go to the same events as other employees as we work in shifts. There is 0 career progression. People working there for 3+ years in the same position. You only get a 30 min lunch out of an 8 hour day which is nuts and no time to decompress. At the moment the biggest issue for me is no plan for work after Covid. It seems as though they do not want people to work from home when this is over but they are going to lose a lot of the team if this is not something they are flexible with.

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5,0
6 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility Good pay and benefits On a good path for the future

Svantaggi

Main offices in Ireland and Framingham can be hard for communications, but we make it work.

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Risposta di Workhuman
4mo
Thanks for sharing your feedback and we're glad your working experience is a positive one.
2,0
9 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good coworker relationships Flexible schedule Some of the tech industry standard 'perks'

Svantaggi

Burn out Constant pressure to increase profits Ineffective leadership Points recieved is considered part of your overall salary

7
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Risposta di Workhuman
2w
Thank you for sharing your feedback and for recognizing the strong relationships, flexibility, and benefits that many employees value at Workhuman. We recognize that customer-facing roles can be fast-paced and that experiences can vary across teams. As our business continues to mature, we're investing in stronger planning, clearer prioritization, and more effective ways of working across the organization. We'd also note that while recognition awards are an important part of our Total Rewards philosophy and are reflected in employees' Total Rewards statements, they are separate from base salary and bonus compensation. Recognition is first and foremost about celebrating meaningful contributions and impact, while also providing employees with tangible rewards for the great work they do. We know there is always more to do, and we remain committed to listening, learning, and improving the employee experience as we continue to grow. Thank you for taking the time to share your perspective.
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