Bad Experience as Customer Service Rep - Recensione dipendente - Customer Care Representative presso Xerox

My biggest problem with this job was the dishonesty. Our pay was based on our statistics on phone calls (anywhere from minimum wage to $13.96/ hour), which meant that people would do whatever was needed to get good statistics, including completely lying to customers to get them off the phone. It is a very negative atmosphere where people tend to hate their job. There is also a lot of miscommunication about policies and expectations, which leaves customer service agents scrambling to figure out what to do on many calls.