It’s getting painful - Recensione dipendente - Dipendente anonimo presso Xerox

- new commission structure that cut commissions down an obscene amount - outsourced operations/HCL - poor communication from top level - out of touch top level - very difficult to maintain customer satisfaction as it relies solely on the rep when anything goes wrong: supplies, billing or service - lack of operational support: reps have to handle everything with very little base pay and low upgrade commissions.