Xylem - Recensione dipendente - Senior Customer Service Representative presso Xylem

Nice managers, supportive, kind environment

None really, would recommend for internship

Good pay, unlimited PTO, and the occasional free lunch when leadership is in town. There are also volunteer activities available if you want to get involved.

Only 12 paid holidays, and Veterans Day and MLK Day aren’t included. Expectations shift constantly, creating rework, wasted effort, and frequent overtime that leads to burnout. The environment is highly political, with a small group gatekeeping information, unclear ownership, and perception often outweighing results. The business is volatile, with heavy, frequent restructures and ongoing headcount cuts. Technology and systems are outdated, processes aren’t documented, and training/onboarding is weak. The culture leans toward a boys’ club, and it’s easy to feel sidelined or disrespected—so you’ll need a thick skin. Decisions are driven by short‑term goals, and the future often feels uncertain.