Poor management and lack of support with training - Recensione dipendente - Inbound Call Agent presso YPrime

Friendly Great management Unlimited PTO (30 days) Work from home

I was not very good at my job Can be fast paced Tedious

-My team was phenomenal, and my managers did their best -WFH -Flexible scheduling (within reason) -Good benefits for what I needed

-Manglement: Higher ups that have never actually worked with the clients telling us how to do our jobs. When you have someone cussing at you because of something out of your control and you’re told “oh just try this!” it comes off very tone deaf -Team: while I had some amazing people I worked with, more often than not i was on my own. Not the end of the world, but frustrating -“Voluntary” mandatory overtime: They say it’s volunteer based, and then will push you to take OT instead of actually hiring more people