Vantaggi
The company takes a lot of pride in its culture, which did not fully resonate with me personally, but I was never treated as an outsider for not enjoying their countless events etc. I believe the team was exceptionally open and welcoming towards all nationalities and did their best to communicate with everyone as per their individual preferences. What I really liked is that you feel pretty heard and feedback is very appreciated.
Svantaggi
The shift system can be tough and especially Japanese-agents have to work a lot more than others, which I believe is not fully accommodated. Since there are few new hires at the moment the company overall seems pretty saturated with employees. it can be difficult to move up in the company and get higher-paying positions.