Only join if desperate. Call centre job - Recensione dipendente - Acccount Manager presso Youlend

2,0
21 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Biggest pro being it is a young team and free lunch and social environment. Some of the team leaders are young and on your side. - My direct manager was a very good in terms of learning and development. - fine for a first time job

Svantaggi

-MICROMANAGEMENT +++. every minute of every day scrutinised. - Senior management completely lost and very salty. Gave in my notice only to be dismissed immediately after sitting in the end of quarter meeting. What is the point of that? -Scam small business owners(loan sharks). Proved by the fact that senior management encouraged us to get our friends and family to leave positive reviews for £5 a review. at least 80 calls a day. Toilet breaks scrutinised to the minute - Senior sales management are clueless. Forced power hours and long hours expected. This is not investment banking but a call centre

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Risposta di Youlend
1y
Thank you for your feedback. We appreciate you taking the time to share both the positive aspects and your concerns. We are glad to hear that you valued the supportive team environment and learning opportunities provided by your direct manager. However, we want to address the claim regarding the £5 review incentive. This statement is false. At no point did senior management encourage staff to ask friends and family for reviews in exchange for money. We take such allegations seriously, and we want to clarify that this is not a practice supported or endorsed by the company. Regarding the micromanagement and working hours, we appreciate your feedback. We are actively reviewing our processes to ensure the right balance between support and autonomy for our team members. We value your feedback and will take it into account as we continue to improve. Thank you again for sharing your thoughts.

Esplora altre recensioni su Youlend

5,0
3 set 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This company is amazing to work alongside.

Svantaggi

I have no adverse things to say.

1
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Risposta di Youlend
1y
Thank you so much for your positive review! We're thrilled to hear that your experience working with us has been amazing and your feedback motivates us to continue maintaining a positive work environment.
2,0
25 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lunch, salary, and nice location.

Svantaggi

Oh YouLend USA. What can I say that the many other reviews didn't already say? My time there was short lived but I was able to gather some great intell. This company could really be terrific. But they have a very childlike mindstate when it comes to doing business efficiently. Communication is absolutely horrid. They have town halls to be open but its literally an hour of blabber. They never answer the real questions. Never want any opinions or even ask what u think. They only hire young people or young minded people who don't or won't speak up about the injustices. Then they reply to the reviews on here with chat gpt responses like people are so dumb they can't see through it. Its truly laughable hahahaha. People are over worked, stressed and burnt out. Please, just have some dignity and don't reply to me. You know you're not going to change and you know these reviews have been honest. If you are hired, use it as a catalyst until you get the job you want. This isn't a place to grow.

5
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Risposta di Youlend
3mo
Thank you for sharing your perspective. While experiences can vary, we take all feedback seriously as it helps us improve our workplace and support our employees. We remain committed to fostering a respectful and collaborative environment and continuously reviewing how we can do better.
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