Sounds good at first - Recensione dipendente - Customer Support Representative presso Zillow

2,0
19 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good ideas and thoughts conveyed by management Many knowledgeable people and caring people in multiple departments Collaboration with others was strongly encouraged Understands that AI is a tool and not a replacement for many interactions

Svantaggi

The company has grown quickly, and with that came frequent tool changes and increased structure. Planned breaks and stricter KPI tracking significantly changed the workday from a more flexible environment to a more rigid and stressful one. Performance metrics and KPIs changed frequently, which made it difficult to consistently understand expectations. After several months of shifting performance standards, I was ultimately let go for performance reasons, despite receiving positive feedback in regular 1:1s. Workload and system complexity increased over time, with limited support or adjustment when responsibilities became overwhelming.

avatar
Risposta di Zillow
4mo
Thank you for taking the time to share your detailed feedback. We recognize that periods of rapid growth can bring changes to tools and processes, and that can impact people’s day-to-day experience in meaningful ways. We appreciate you sharing both the positives you experienced and the areas where things felt challenging. Feedback like yours helps us reflect and improve.

Esplora altre recensioni su Zillow

5,0
2 mag 2026
Stagista anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very collaborative team, encouraging team members and managers. Great experience overall.

Svantaggi

Because most people work remote, sometimes it can be hard to meet immediately to chat.

avatar
Risposta di Zillow
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3,0
8 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can make good money here.

Svantaggi

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Risposta di Zillow
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
Vedi recensioni per: Utile|Valutazione|Data|Tutto